Welcome to Shree Naturals! These terms explain how things work when you shop with us online — what to expect around pricing, payment, delivery, and returns. By placing an order with us, you're agreeing to the points below, so please take a few minutes to read through them.
1. Who We Are
Shree Naturals (operating as Shree Bazaar) sells traditional edible oils, khakhra, and farsan straight from Gujarat to your kitchen. By browsing our site or placing an order, you're agreeing to follow these terms. If something here doesn't sit right with you, we'd rather you reach out to us before ordering than feel surprised later.
2. Our Products
We try our best to describe our oils, khakhra, and farsan accurately, and the photos on our site are meant to give you a true sense of what you're buying. That said, things like color, texture, and packaging can vary a little from batch to batch, simply because these are traditional, naturally made products — not something we can promise will look identical every single time. We'll always let you know on the product page if something is seasonal or temporarily out of stock.
3. Pricing & Payment
All prices on our site are listed in Indian Rupees (₹) and already include applicable taxes, unless we mention otherwise. We do our best to keep prices accurate and up to date, but if a pricing error ever slips through, we'll contact you before processing your order so there are no surprises. Right now, we accept Cash on Delivery (COD) as our payment method — you pay when your order reaches your doorstep.
4. Placing & Confirming Your Order
Once you place an order, you'll get a confirmation so you know we've received it. We reserve the right to cancel or decline an order in cases like stock running out unexpectedly, delivery not being possible to your location, or if we spot something that looks like an error or a fraudulent request. If that happens, we'll let you know as soon as we can.
5. Delivery & Shipping
We aim to get your order to you as quickly as possible, though delivery timelines can shift a bit depending on your location and courier availability. Once your order ships, you can expect updates on its way to you. Occasional delays — due to weather, courier issues, or things outside our control — can happen, and we appreciate your patience when they do.
6. Cash on Delivery (COD)
For COD orders, please keep the exact amount ready (or as close to it as possible) at the time of delivery. If you're not available to receive the order and accept delivery, our courier partner may attempt redelivery or return the order to us, and we'll get in touch to sort out next steps. Repeated unclaimed COD orders may lead us to ask for an alternate payment method on future orders.
7. Returns, Refunds & Cancellations
Because we sell food items, we're only able to accept returns in cases where a product arrives damaged, spoiled, or different from what you ordered — please reach out to us within 48 hours of delivery with photos, and we'll sort out a replacement or refund. We're not able to accept returns simply due to change of mind, once a food item has been opened. If you'd like to cancel an order, let us know as soon as possible — ideally before it ships — and we'll do our best to accommodate it.
8. A Few Other Things
We take care in how we source and pack our products, but we can't be held responsible for issues arising from misuse, improper storage, or allergic reactions — so please check ingredient details if you have specific sensitivities. We also can't guarantee the site will always be free of occasional glitches or downtime, though we'll fix things as quickly as we can.
9. Questions? Reach Out
These terms are governed by the laws of India, and any disputes will fall under the jurisdiction of the courts in Jamnagar, Gujarat. If anything here is unclear, or if you just want to talk to a real person, email us at shreebazaar.admin@gmail.com or call 9426781272 — we're happy to help.